fingertrouble (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
fingertrouble) wrote2006-05-11 06:08 pm
fingertrouble) wrote2006-05-11 06:08 pm
iRiver woes part 3,445,454
Hmm, still getting fobbed off by Musical Vision - sounds like it's going to be a credit and has been approved by iRiver but the hold up is the guy at their head office is ill and of course NO-ONE ELSE can deal with it. And the guy I've been dealing with was away for 2 weeks and no-one took it on, and it's another 'phone tomorrow' as I've been getting all week.
Actually for the last several weeks.
AAAAAAAAAAAAAAAAAAAAAAAARRRRRGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHH!
It's sunny, warm, and I'm off work early, but this makes me want to throw things.
Hard.
If I don't get joy tomorrow, I'm doing the recorded letter(s), and getting (or finding) the details of these mythical head office fuckers.
Let's see them deal with the nasty letter writer from hell...
Sad thing is I had a feeling this would happen, I don't know anyone who's had the sort of happy smiley let's all skip to lala land experiences with support that crop up on forums when you mention bad things - I suspect it's stealth support staff doing a bit of positive PR rather than working...I gave up on minidiscs because I bought 2 in short sucession which both died, and Sony and Sharp literally couldn't repair them and kept sending them back unfixed until I got bored (5 times to be exact in the case of Sharpserv - and that was the least used and 'youngest' unlike the Sony which probably was wear and tear). I just thought the technology was too flakey to be used (these were top of the range recording models too).
Why is support SO bad? 3-4 weeks turnaround is terrible to start with...let alone 2 months.
Actually for the last several weeks.
AAAAAAAAAAAAAAAAAAAAAAAARRRRRGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHH!
It's sunny, warm, and I'm off work early, but this makes me want to throw things.
Hard.
If I don't get joy tomorrow, I'm doing the recorded letter(s), and getting (or finding) the details of these mythical head office fuckers.
Let's see them deal with the nasty letter writer from hell...
Sad thing is I had a feeling this would happen, I don't know anyone who's had the sort of happy smiley let's all skip to lala land experiences with support that crop up on forums when you mention bad things - I suspect it's stealth support staff doing a bit of positive PR rather than working...I gave up on minidiscs because I bought 2 in short sucession which both died, and Sony and Sharp literally couldn't repair them and kept sending them back unfixed until I got bored (5 times to be exact in the case of Sharpserv - and that was the least used and 'youngest' unlike the Sony which probably was wear and tear). I just thought the technology was too flakey to be used (these were top of the range recording models too).
Why is support SO bad? 3-4 weeks turnaround is terrible to start with...let alone 2 months.